Business Energy Brokerage Terms

1. About Youtilities

Youtilities is a trading name of Global Staffing Solutions Ltd.

We provide business utility comparison, energy procurement assistance, contract administration and related brokerage services.

Youtilities acts as an intermediary between business customers and utility suppliers. We are not the energy supplier under the supply agreements we help arrange.

2. Our Services

Our services may include:

• Reviewing business utility requirements and consumption information.
• Obtaining quotations from energy suppliers.
• Presenting available contract options.
• Explaining relevant prices, charges and contractual conditions.
• Assisting with contract applications and submissions.
• Supporting customers with supplier communications and contract administration.

The range of suppliers considered and services provided may vary according to the customer's requirements and the arrangements available to us.

We do not guarantee that every supplier or tariff available in the market will be included in a comparison.

3. Customer Information and Accuracy

Customers should provide accurate and complete business information, including business details, meter information, current contract arrangements and energy consumption.

Estimated Annual Consumption (EAC) figures may be used when obtaining quotations.

Where estimated figures are used, actual consumption and charges may differ.

We aim to verify relevant information before submitting contracts to suppliers.

4. Contract Information and Customer Consent

Before entering into an energy contract, customers should carefully review:

• The identity of the energy supplier.
• The broker or intermediary involved.
• The contract start date and duration.
• Unit rates, standing charges and other applicable charges.
• Estimated consumption and projected costs.
• Commission and brokerage fee information.
• Renewal, termination and objection conditions.
• Any additional terms relevant to the agreement.

Contracts must be accepted by an appropriately authorised representative of the customer.

We will not knowingly submit an agreement without appropriate customer authority.

Any material amendments after customer acceptance must be communicated and appropriately authorised before submission or implementation.

5. Commission and Fees

Youtilities and/or other intermediaries involved in a sale may receive commission in connection with an energy supply agreement.

Commission may be included in the energy unit rates charged by the supplier.

Details of applicable commission and fees will be disclosed through the relevant pre-contract information and contractual documentation.

Customers can also refer to our Commission Transparency and Disclosure page.

6. Contract Acceptance and Cancellation

Business energy contracts may become legally binding once validly accepted, including where an agreement is concluded verbally.

Business energy contracts generally do not benefit from the automatic cooling-off period associated with domestic consumer contracts.

Any cancellation rights, termination charges or early-exit provisions will depend on the applicable supplier contract and relevant law.

Customers should confirm they understand these conditions before accepting an agreement.

7. Brokers, Agents and Third Parties

Where an authorised sales agent or sub-broker participates in the sales process, the relevant intermediary should be clearly identified in the sales and contract documentation.

Our representatives are expected to provide accurate information, communicate professionally and obtain appropriate customer consent.

8. Complaints and Customer Support

Customers who have concerns regarding quotations, sales conduct, contract information or brokerage services can contact our Customer Experience Team.

• Email: complaints@youtilities.co.uk
• Telephone: 0203 599 8122

Our Complaints Procedure provides further details about how complaints are investigated and escalated.

9. Customer Protection

We aim to maintain appropriate controls over customer information, contract accuracy, sales documentation and customer consent.

Where errors or concerns are identified, we will investigate and take appropriate corrective action.

10. Further Information

Customers should read these brokerage terms alongside any separate service agreement, applicable supplier contract, commission disclosure, privacy policy and complaints procedure.

These general website terms do not replace the specific contractual principal terms provided before a customer accepts an energy supply agreement.